• Fresh flowers, plants and other perishable items are non-returnable and non-refundable

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• If there’s an issue with the quality of a fresh product, please contact us within 24 hours with a photo - we may offer a partial credit or suitable replacement depending on the issue, however, we reserve the right to refuse any credit if the fresh product has not been appropriately cared for

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• Non-perishable items can be returned within 14 days if unused and in original condition. The customer is responsible for returning the item - please contact us to arrange a return

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• Faulty or damaged items must be reported within 48 hours

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• Your statutory rights are not affected